Thanks for choosing KiKUU.We hope you have a pleasant shopping experience. Now we have launched online return & refund system, and If at anytime you are unsatisfied with your purchase, you can return the purchase or any part of them for refund, as long as your returned item is in the same condition as it was received (including original package boxes / bags / tags, gifts, sales invoices, etc).
1. If the item you want to return is a “7 Days Hassle Free Return” item, you can directly select “7 Days Hassle Free Return”in Kikuu App within 7 days of receipt to apply for return &refund.You can get full refund of the product price after your application is approved. But you need to pay the local delivery fee and International logistics fee(can not apply if it is more than 7 days)
2. If item you received is of problems (such as wrong quantity, wrong item, product damaged, texture or quality problem, etc.), please apply for return & refund within 15 days of receipt. What you need to do is describing specific problem and return reason, selecting corresponding return reason and uploading photos of item with problem and tracking info. You can get full refund of the product price after your application is approved. You do not need to pay international logistics cost, but you need to pay domestic delivery fee if there are any.
3. For the orders which have been completed but you still not received your order, you may apply for the Only Refund within 15 days since your order status change to be completed. Meanwhile you will received this notification “You can apply only Refund direct from your order Page if You didn’t receive your order” which will be Sent via Push Text in app.
4. For all approved return application (including every return reason), customer needs to return the products to the office within 7 days, otherwise return(refund) can’t be executed.
5. Products without “7 Days Hassle Free Return” service (such as: underwear, cosmetics, wigs, sex products, customized products, etc.) can not be returned and refunded unless there is quality problem with product itself. Please refer to the goods details before buying.
6. If a coupon was applied to your order, the value of the coupon is nonrefundable.
7. All refund will be sent back to your K-pay account automatically after return succeed. So you have to activate your K-pay account.
8. At present, KiKUU only supports return & refund application, and do not support replacement service yet.
(except items that was specially marked as supporting replacement in detail description page) Please make sure you follow these guidelines or else we may be unable to process your return.
Thanks for choosing KiKUU, and may you enjoy your shopping. If you have any more questions, you can consult our online customer service center.